If you need to return your product(s) for whatever reason, please email hello@greenchoice.nz and one of our friendly representatives will get back to you within 2 working days. Alternatively, you can call us on 0800 864 725 and select 2 for the Green Choice customer services department.
See below for terms and conditions.
1. All return/credit requests must be notified to Green Choice within 2 days after your goods have been delivered, be sure to check your items when they arrive as after 7 days (of receiving your goods) you will not be entitled to a return even if Green Choice is at fault.
2. To be eligible for a return, you must first contact our representative. Items returned without authorization will be refused credit.
3. Approved returns must be returned to Green Choice within 4 days of the Return Authorized number being issued.
4. You will be responsible for paying for your own shipping costs to return your item(s). These costs may be reimbursed if Green Choice is at fault.
5. Due to food safety requirements, your products must be unopened and unused. All returned cartons must contain the correct inner quantity and be totally fit for resale. We will not accept cartons that have notes written directly on the exterior, and the product must be returned in the original carton. Inner sleeves must be complete and intact.
6. Only full-priced items may be credited, unfortunately, sale items cannot be returned.
7. A final decision for the credit will be reserved pending the state of the returned cartons. If the product is not deemed saleable by us, we reserve the right to negotiate the rate of credit granted. Returns may also be subject to a 30% restocking fee.
8. Green Choice reserves the right to refuse any return or refunds for all purchases.
*Please note that PLA/CPLA products are heat sensitive and should be handled and stored correctly. Green Choice does not accept responsibility for products that may become damaged through heat exposure.
